Return/Refund Policy


We are so grateful to be a part of keeping you & your business PRIMED!

Please know that ALL sales are final.

  • Physical Products: 
    • We appreciate you understanding that in the production/printing process, some variations may occur and are not considered defective or damaged, as they create a unique product! By completing your purchase, you understand and agree to this as well as all other terms, conditions and refund policies of The Primed Practice. 
    • Once orders have been place we are unable to cancel the order or delete any part of that order. 
    • Once orders have been shipped, they are in the possession and care of the United States Postal Service.  At that point, The Primed Practice has no control over or liability for packages that have been lost during transit.  If you package has been lost, please contact USPS customer service and inquire about status using the tracking number provided to you in the shipping confirmation email.
  • Coaching, Training, E-learning & All Downloadable Tools:  All purchases are final and non-refundable. 
    • Results are based solely on your efforts, decisions and actions.  The Primed Practice cannot guarantee any result or outcome. 
    • If for some reason your training, e-learning or downloadable product is not digitally delivered to you, please let us know as soon as possible. 
  • Memberships Enrollments:  
    • If you have purchased a package membership (meaning multiple days, weeks or months purchased at one time) these membership enrollment fees are non-refundable.  It is your responsibility to attend, engage and participate throughout the membership timeframe.  No refunds will be issued.  
    • If you have purchased a month-to-month membership, it is your responsibility to notify The Primed Practice of your intent to cancel in writing at least 48 hours prior to the auto-renewal of your regularly recurring membership investment.  If notification is not received within this timeframe, cancellation will be effective for the following auto-renewal cycle.  No refunds will be issued.
  • Live Workshop Cancellation Policy: Registration fees are non-refundable. Once registered, if unforeseen circumstances prevent you from attending any workshop with The Primed Practice, you will have the opportunity to transfer your registration to a different workshop within 12 months of the original registration date. Please contact us as soon as possible if you find yourself in this situation. If a late cancellation occurs (within 72 hours or failure to show up for the workshop), there will be a $75 transfer fee applied. All workshops are enrolled on a first come, first serve basis. By registering for any workshop you agree to these terms.

Updated on December 2020.